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Communication Director

Integrated faxing and intelligent report distribution

Flexible and powerful, Communication Director is a leading enterprise solution tailored for healthcare information distribution. Compatible with most EHRs and customizable with multiple delivery options and telephony choices ranging from FoIP to cloud-based fax, Communication Director is designed to meet the specific information workflows of healthcare.  

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One solution to fit your unique requirements

Intelligent, automated report & faxing distribution

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Paperless desktop faxing

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Built-in auditing and tracking

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Customizable with optional modules

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Extensive connectivity and compatibility with:

MEDITECH Logo - Gray
Sunquest Logo - Gray
Elekta Logo - Gray
Allscripts Logo - Gray
Epic Logo - Gray
MEDITECH Logo - Gray
Sunquest Logo - Gray
Elekta Logo - Gray
Allscripts Logo - Gray
Epic Logo - Gray
Philips Logo - Gray
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Intelligent, automated report and fax distribution

Communication Director utilizes SmartRoute Technology to automatically determine if and when a report should be delivered based on the unique requirements of your recipients.  

  • Outbound distribution works with PostScript, readable PDF, FCL, PCL and more. 

  • Recipients benefit from the ability to decide which reports 
    they want to receive – unlike the “all or nothing” capabilities of some EHRs or other faxing solutions. 

Interested in distributing inbound documents?  Add-on the optional Inbound Fax Management module to take advantage of paperless, automated inbound fax distribution. Or explore our other modules below!

Windows Applications

 Fax from any Windows application using Communication Director DesktopFax. With options like personal and shared phonebooks as well as cover page templates, your days of printing and faxing are over.

Email-to-Fax/Fax-to-Email

Send and receive faxes as attachments in most email clients with optional email module and email-to-fax from email clients module.

EHR Integration

Integrations specially built for  MEDITECH and Epic allow for faxing directly in the EMR and include fax status sent back.

Paperless Desktop Faxing

Communication Director eliminates the need to manually print and fax. Simply fax directly from your EHR/EMR, email client or Windows® application – take your pick.


Communication Director provides an audit trail for all faxes and deliveries in the System Activity Monitor (SAM).

From email, window applications and EHR/EMR

Network Print Module

Delivers reports to network printers.

Email Module

Deliver reports to recipients via email.

Direct Module

Sends information by Direct messaging standards.

DeliveryPlus

Flexible, automated internal and downtime report distribution.

Email-to-Fax from MFPs

Quickly fax from almost any multifunction printer/device (MFP/MFD).

Email-to-Fax from Email Clients

Send faxes from email clients like Microsoft Outlook, Google Gmail, and most POP3 or IMAP mailboxes.

Cloudfax Connector

Provides optional cloud-based fax transmissions for Communication Director.

File PickUp Module

Automatically send PDF files containing images and/or graphic files and reports.

File Transfer Module

Transmit report files across your network via File Transfer Protocol (FTP), secure FTP, SFTP, or the network file copy mechanism.

Inbound Fax Management

Electronically distribute incoming faxes to the correct recipients. No need to manage a separate system for inbound faxing.

SmartAlert

SmartAlert can notify you of critical issues based on your unique criteria.

Customizable Features

Communication Director is customizable to meet your unique needs. Add on any of the optional modules to make Communication Director the only system you’ll need for faxing, report distribution and downtime reporting.

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Built-in auditing and tracking

Communication Director includes built-in analytics, dashboards and audit capabilities in a format for easy access to the data you need.

with System Activity Monitor (SAM)

Option to add SmartAlert module for around-the-clock monitoring

Dashboards offer quick visualization and fast analytic

Automated failure notifications can be sent to a printer or email address

Easily manage requests for alternate delivery methods by redirecting transactions to any available delivery module

Troubleshoot, view, and monitor activity from any workstation

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Let's work together

Forward Advantage listens to its customers and develops solutions and services to address healthcare's unique workflow challenges. Talk to our experts today!

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Available now!

Explore our latest version

Communication Director 4.2 is here! Explore exciting, new functionality for better workflows and more streamlined communications both inside and outside your organization - including new modules for faxing from MFPs and email clients.

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